FAQ
WHAT IS PREORDER?
A PREORDER IS AN ORDER PLACED FOR AN ITEM THAT HAS NOT BEEN RELEASED.
DUE TO POPULAR DEMAND AND LIMITED STOCK ON ITEMS, THIS ALLOWS CUSTOMERS TO SECURE THEIR OWN PERSONAL COPY OF MERCHANDISE BEFORE PRODUCTION BEGINS. PLEASE ALLOW UP TO 10-15 DAYS FOR PREORDER ITEMS TO SHIP. UPDATES ON PREORDER ITEMS ARE POSTED ON OUR INSTAGRAM ACCOUNT @KRAKENCORP.US
WHAT METHODS OF PAYMENTS ARE ACCEPTED?
WE ACCEPT PAYMENT BY CREDIT AND DEBIT CARD (VISA, MASTERCARD, AMERICAN EXPRESS AND DISCOVER) AND PAYPAL.
HOW LONG WILL IT TAKE MY ORDER TO BE SHIPPED?
ALL ORDERS ARE PROCESSED AND SHIPPED WITHIN 1-3 BUSINESS DAYS UNLESS THE SPECIFIC PRODUCT DESCRIPTION STATES OTHERWISE. THE CUSTOMER IS EMAILED A TRACKING NUMBER WHEN THE ORDER SHIPS. DOMESTIC ORDERS TYPICALLY ARRIVE WITHIN 1-5 BUSINESS DAYS AFTER THE ORDER HAS SHIPPED, EXCLUDING SUNDAYS, FEDERAL HOLIDAYS, AND UNANTICIPATED SHIPPING DELAYS. TIMELINES FOR ARRIVAL DEPEND ON DOMESTIC LOCATION. DELIVERY DELAYS ARE NOT COMMON BUT CAN OCCUR AND ARE NOT CONTROLLED BY KRAKEN PRINTS. PLEASE NOTE, SOME DOMESTIC ORDERS OVER $100.00 MAY REQUIRE A SIGNATURE FOR DELIVERY. IF AN ATTEMPTED DELIVERY NOTICE IS LEFT BY THE SHIPPING COURIER, PLEASE FOLLOW UP FOR REDELIVERY OR PICKUP INSTRUCTIONS. KRAKEN CORP CANNOT SCHEDULE REDELIVERY ATTEMPTS.
INTERNATIONAL DELIVERY CAN TAKE UP TO 5-21 DAYS AFTER IT IS SHIPPED. THESE TIMELINES DEPEND ON YOUR COUNTRY'S PROCESSING, CUSTOMS, AND DELIVERY PROTOCOLS.
CUSTOMERS WILL BE RESPONSIBLE FOR RE-SHIPPING FEE ON ALL RETURNED PACKAGES DUE TO WRONG ADDRESS INFORMATION.
HOW CAN I CANCEL MY ORDER?
ORDER CANCELLATION REQUESTS SHOULD BE MADE AS SOON AS POSSIBLE AS SOME ORDERS MAY SHIP THE SAME DAY. WE ARE UNABLE TO CANCEL ORDERS WHICH HAVE BEEN SHIPPED AND ARE EN ROUTE TO THE CUSTOMER
I RECEIVED MY TRACKING NUMBER BUT IT’S NOT UPDATING, COULD YOU LOOK INTO IT?
TRACKING NUMBERS CAN TAKE UP TO 48 HOURS BEFORE UPDATING. IF AN UNUSUAL AMOUNT OF TIME PASSES BEFORE SHOWING AN UPDATE, PLEASE CONTACT US AT INFO@KRAKENCORP.US
MY PACKAGE SAYS ‘DELIVERED’ BUT I DO NOT HAVE IT, WHERE IS IT?
SHIPPING COURIERS SCAN PACKAGES "DELIVERED" AFTER THE MAIL CARRIER DELIVERS. IF YOU RECEIVED A "DELIVERED" STATUS BUT BELIEVE IT IS HAS NOT BEEN DELIVERED, PLEASE FOLLOW UP WITH THE USPS POSTAL DELIVERY PERSONNEL, POST OFFICE OR OTHER COURRIER USED FOR THIS DELIVERY FOR FURTHER INFORMATION. WE ALSO SUGGEST FOLLOWING UP WITH PERSONS IN THE HOME, RESIDENTIAL COMPLEX, ETC. WHO MAY HAVE RETRIEVED THE ITEM ON YOUR BEHALF.